Ratio Watches Worldwide Warranty Policy

At RatioWatches.com, your satisfaction and trust are our top priorities. We stand behind the quality of every timepiece we produce and are committed to ensuring you have a positive experience with your purchase. Our international warranty is designed to give you complete peace of mind, knowing that we are here to help should any issue arise.

Warranty Coverage

Ratio Freediver X Watches: 5-Year International Warranty
All Other Ratio Watches: 2-Year International Warranty

60-Day Free Return & Replacement Guarantee

We recognize that issues may occasionally arise soon after receiving your watch. Therefore, if you encounter any problems within the first 60 days of delivery, we are pleased to offer a free replacement upon return of the faulty product. Kindly contact us, and we will assist you through the replacement process.

For concerns that arise after the initial 60-day period, we will address them in accordance with the RatioWatches.Com Warranty Policy, and will be happy to provide necessary repairs.

What is Covered

Our warranty covers any defects in materials or workmanship that affect the internal mechanisms of the watch. We want you to wear your watch with confidence, knowing that if anything goes wrong, we will take care of it.

Included in the Warranty:

Movement or internal component malfunctions

What is Not Covered

While we take great care to ensure every watch is built to last, some things fall outside the scope of the warranty. Our warranty does not cover external damage or issues caused by improper use, such as:

Water or moisture damage
Physical damage to the case, crystal, or glass
Missing stones or gems
Damage to the bracelet, strap, or band
Damage to the crown, stem, or finishes
Broken or damaged clasps/buckles
Normal wear and tear from everyday use
Issues with the battery
Damage resulting from having the watch serviced by an unauthorized third party

Note: Third-party servicing voids the warranty. Our service team can easily detect these cases, and any repairs will be charged accordingly.

What to Do If Your Watch Needs Service

If your watch requires repair or servicing, we’re here to make the process as smooth and worry-free as possible.

Get in Touch: Please send us an email at contact@ratiowatches.com or use our Contact Form. Let us know what the issue is, and we will review it promptly.
Repair Process: If a repair is necessary, we will ask you to send the watch to us. Once the repair is completed, we will return the watch to you.
Shipping Costs: For warranty repairs, you will only be responsible for shipping the watch to us. We will cover the cost of returning it to you.